Financial organizations must reduce cost through the reduction of wastes (non value-added activities) related to work flow, order taking, communications to customers, data collection, and travel. The global economy is forcing U.S. businesses to view their internal cost structure to maintain a competitive edge. Therefore, organizations must internally use new business practices such as Lean for Financial Services. Lean is the application of the tools and concepts documented and used by the world-class Toyota Motor Company. The tools and concepts of Six Sigma should also be used for a comprehensive Lean Sigma approach to continuous improvement.

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    Table of Contents
    By: Rob Ptacek and Jaideep Motwani (Ph.D.)
    Today’s Lean! Learning About and Identifying Waste is the first book from the Today’s Lean! series published by MCS Media, Inc.  It has been suggested by you, our readers, that you would like Lean and Six Sigma information to be more succinct and at your fingertips, thus allowing for a single tool or concept to be easily accessible (i.e., as a pocket guide and not a manual).  Therefore, the Today’s Lean! series of books provide:
    1. Concise content on one main Lean or Six Sigma tool or concept
    2. Numerous case studies, worksheets, and examples from all types of industries
    3. Availability as a pocket guide or ebook
    4. A standard format
    5. An avenue to update content immediately via your feedback and input (via ebook updates)
    6. An inspiration for you to implement something similar
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    Today's Lean!  Using 5S to Organize Areas and Files
    By: Rob Ptacek and Jaideep Motwani (Ph.D.)
    Today’s Lean! Using 5S to Organize and Standardize Areas and Files is another book from the Today’s Lean! series published by MCS Media, Inc.  It has been suggested by you, our readers, that you would like Lean and Six Sigma information to be more succinct and at your fingertips, thus allowing for a single tool or concept to be easily accessible (i.e., as a pocket guide and not a manual).  Therefore, the Today’s Lean! series of books provide:
    1. Concise content on a one main Lean or Six Sigma tool or concept
    2. Numerous case studies, worksheets, and examples from all types of industries
    3. Availability as a pocket guide or ebook
    4. A standard format
    5. An avenue to update content immediately via your feedback and input (via ebook updates)
    6. An inspiration for you to implement something similar
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    Table of Contents
    By: Rob Ptacek and Jaideep Motwani (Ph.D)
    Pursuing Perfect Service is a comprehensive and detailed set of instructions on how to implement Lean and Six Sigma tools and concepts in a variety of environments. It will provide the solid foundation upon which Lean Sigma tools can be applied in any service organization. Service providers are continually processing daily requests and must know how to identify client needs and expectations, how to best satisfy their needs, and how to do it at the lowest possible cost. This book is a step-by-step implementation guide for continuous improvement while creating a solid foundation upon which to build a service excellence culture. Pursuing Perfect Service also provides insights and examples on how Information Technology can be used to improve data and information flow to enhance the overall client experience, while ensuring organizational profitability.
  • The Lean Pocket Handbook for Financial Services
     
    By: David M. TappingThe Lean Pocket Handbook for Financial Services is a quick, ready-to-use, reference allowing employee's in the financial, insurance, and banking industry to learn, understand, and apply Lean (continuous improvement) tools. The book describes the basic thirteen Lean tools (5S, continuous flow, standard work, paper file system, Six Sigma, etc.) that have proven successful in financial service applications. Lean is a business improvement system based on the powerful concepts documented by the world-class Toyota Motor Corporation. Lean is a process to eliminate waste. For these financial service industries to obtain their share of the 21st century investment and banking business, costs must be contained and waste eliminated. If this does not occur through the use of Lean and Six Sigma, your ATM card will be drawing from the Chekiang First Bank Ltd., Beijing, China.
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    Practical Lean Six Sigma for Offices - Using the A3 and Lean Thinking to Improve Operational Performance in ALL Types of Office Environments!
    By: Rob Ptacek, Todd Sperl, Jayant Trewn, PhD This book bridges the gap between a highly quantitative analysis of a process that requires extensive training (i.e., Six Sigma certification) and a more simplified approach that can be used and understood by the masses (i.e., Lean thinking).  The goal of this book is to make the methods and tools of Lean and Six Sigma accessible to more people and provide a common sense or “practical” approach to problem solving and continuous improvement.  This book is intended to be used by Sigma Belt Levels, Lean Senseis (i.e., teachers), Continuous Improvement Specialists, front-line managers, and supervisors of departments and work groups, and improvement team members in their efforts to improve all types of administrative processes while reducing waste and variations, and engaging employees.  The Lean Six Sigma tools and concepts are presented relative to the A3 road map to provide a definitive how-to guide to problem solving and continuous improvement (Kaizen) initiatives.
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    By: Don Tapping

    The New and Improved Lean Office Pocket Guide has over 120 illustrations to visually convey the tools and concepts, along with detailed descriptions of all the Lean tools. This newer version of the best selling The Lean Office Pocket Guide also includes: 10 sections that include examples of Lean for electronic files and folders, a Waste Audit, and a Glossary of Lean terms.  The tools of 5S, value stream mapping, document tagging, continuous flow, standard work, visual control, takt time, pitch, runners, waste, plus numerous other Lean tools are thoroughly defined as well as guidelines provided for the implementation of each tool.  This version has digital photos of Lean office best practices throughout!
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    By: Don Tapping, Anne Dunn, Doug Fertuck, and Vlado Baban

    Lean Office Demystified II is simple to understand and provides easy-to-do steps explaining how Lean can be applied in various administrative settings. The tools of takt time, pitch, leveling, standard work, mistake proofing, value stream mapping, etc. are all explained with examples that anyone can relate to. The book provides three main steps into applying Lean in any type office environment.This new version also reveals the secrets on how Lean can be leveraged with MS Office (and other applications) to move information where it is needed, when it is needed, in error-free ways never dreamed of - at the speed of sight. Learn how MS Excel, Word, Access, Grove, and Visio, as well as ACT!, Windows Explorer, and Google Docs can be used in applying Lean tools and concepts. This is all conveyed through the Global Winds case study that is included at the end of each chapter.This easy-to-use book includes everything you need for success - readiness guides, worksheets, forms, screen shots, application examples, etc. Lean Office Demystified II goes beyond theory to explain how all this works in the actual business case study of Global Winds. Lean Office Demystified II will boost office performance, reduce costs, and increase customer satisfaction, while at the same time create stress-free work place.
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    Kaizen Demystified - A Practical and Systematic Method of Evaluating Circumstances to Use the Most Efficient and Effective Type of Kaizen to Improve Processes

    Kaizen Demystified

    $35.00 $22.50
    By: Jayant Twewn (PhD), Todd Sperl, Rob Ptacek, and Deborah Salimi (PhD)
    We are pleased to present Kaizen Demystified, perfectly timed for today s ever-changing and ever-demanding business environment requiring improved processes. Whether your industry is manufacturing, healthcare, financial, education, armed forces, services, government, or the construction industry, or, you are a manager, supervisor, team leader, or a front-line worker, this book will provide new insights and ideas for managing and facilitating continuous improvement and problem solving projects (i.e., Kaizen Events). Kaizen Demystified provides a simple and practical approach detailing five distinct methods on how Lean (and Six Sigma) tools and concepts can quickly and efficiently be applied and managed to solve business problems and improve processes. The five types of Kaizen Events detailed in this book are the: (1) Standard 5 Day Kaizen Event, also referred to as a Kaizen Blitz or Rapid Improvement Event, (2) Rolling Kaizen Event, (3) Web Based Kaizen Event, (4) Today's Kaizen Event, and (5) Wiki (or Quick) Kaizen Event. Each type will be thoroughly explained to demystify what it may mean for you. Kaizen Event Leadership is thoroughly explored in a separate chapter/section that relates to all types of Kaizen Events. It provides a listing of the common issues facing the leader of a Kaizen Event as well as suggested how-to leadership skills to address those issues. This is one of the most important aspects of leading any type of Kaizen Event.
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    The 5S for the Office User's Guide
    The 5S for the Office User's Guide provides an organization with the forms, worksheets, and checklists necessary to ensure a 5S project is well-planned from the start - as well as ensuring the program is sustained over time. This how-to guide should be used as it is titled - as a "Guide". The information contained in this workbook should supplement, support, and enhance, etc. current materials that an organization may currently be using. Throughout The 5S for the Office User’s Guide there will be various quotations, performance points, references to PC file storage (the IT case study in the appendix) etc. to further invoke the overall need to do 5S in all types of administrative settings.  As organizations automate more administrative functions (i.e., becoming more paperless) then there must exist that same type of organization and standardization for a physical file system as well as the computer file system.  It is the focus of this User’s Guide to have the 5S principles apply to both the physical desktop (paperwork, desk layout, drawer organization, etc.) and the PC desktop (folders, files, emails, shortcuts, etc.). No workbook or guide can take the place of a person’s enthusiasm and passion to improve.  However, what this guide can do is provide a good, solid foundation on what is required to effectively implement 5S in administrative settings while also spearheading efforts to bring those principles to the PC.
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    The 5S Desktop (PC) Pocket Handbook
    By: Vlado Baban
    The 5S Desktop (PC) Pocket Handbook is a step-by-step guide for the implementation of 5S to all your electronic files. The XP version of Windows Explorer and the Office 2003 software suite were the versions used in creating this handbook. This handbook is designed to be:
    1. An implementation guide. This handbook steps you through each phase of the 5S process. Examples are shown to assist you in this process. No two file systems (Desktops) are the same; therefore, use the examples as a guide when you apply that phase or step to your Desktop.
    2. A Lean beginning. 5S is a fundamental Lean tool and is considered the foundation for additional Lean tool application. Once 5S has been implemented and results have been obtained, there will be a need to integrate more Lean tools into your Desktop environment.
    3. A spark for the department. Once everyone understands the basic premise of Lean and 5S, then that understanding can serve as a catalyst for a more comprehensive application of Lean tools. (iLean and Lean Office Demystified II are available books on how additional Lean tools can be applied to your Desktop environment.)
    4. A bridge for improved performance. It is often stated that the average person at work today has nearly 80 emails to deal with on a daily basis. This, along with the other application files, can at times be overwhelming for the individual. Using 5S for organizing your emails, as well as the other application files, will greatly assist in managing this barrage of information. Implementing 5S to your files and folders will allow for a more stress-free workplace.
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    The Practical Lean Six Sigma Pocket Guide XL - Using the A3 and Lean Thinking to Improve Operational Performance in ANY Industry, ANY Time!
    By: Rob Ptacek, Todd Sperl, Jayant Trewn (PhD), and Deborah Salimi (PhD)The Practical Lean Six Sigma Pocket Guide XL bridges the gap between a highly quantitative analysis of a process that requires extensive training (i.e., Six Sigma certification) and a more simplified approach that can be used and understood by the masses (i.e., Lean thinking).  This book make the methods and tools of Lean and Six Sigma accessible to more people and provide a common sense or “practical” approach to problem solving and continuous improvement. Over 40 of the most common Lean Sigma tools are clearly define with a step-by-step approach, checklists, forms and worksheet examples, as well as case study examples from office/service (administrative), retail, healthcare, financial, travel services, and manufacturing.  The broad examples will allow employees to fully understand the “practicality” and universal application these tools provide.  Therefore, with that information, the ability to apply the tool or concept to their processes will be that much more successful.
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    Today's Lean Leader - A Practical Guide to Applying Lean Six Sigma and Emerging Technologies to Leadership and Supervision
    By:  Rob Ptacek, Mark Coats, Col. (Retired, US Army), Todd PtacekToday's Lean Leader is designed for use as a quick and convenient reference, or as a training guide to improve your effectiveness in leading, supervising, and coaching employees. It provides valuable insight into the How To's of leadership and supervision. Today's Lean Leader can be used in a variety of ways, some of which are: (1)The guide is valuable for the new or veteran leader - supervisor (2) Remarkably, the guide in the hands of the workforce makes the task of leading and supervising all the easier when everyone is on the same page on these basic principles.