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    Pursuing Perfect Service

    Original price was: $35.00.Current price is: $28.50.
    By: Rob Ptacek and Jaideep Motwani (Ph.D)
    Note:  Currently out of stock.  Orders placed today will ship within 2 weeks! Pursuing Perfect Service is a comprehensive and detailed set of instructions on how to implement Lean and Six Sigma tools and concepts in a variety of environments. It will provide the solid foundation upon which Lean Sigma tools can be applied in any service organization. Service providers are continually processing daily requests and must know how to identify client needs and expectations, how to best satisfy their needs, and how to do it at the lowest possible cost. This book is a step-by-step implementation guide for continuous improvement while creating a solid foundation upon which to build a service excellence culture. Pursuing Perfect Service also provides insights and examples on how Information Technology can be used to improve data and information flow to enhance the overall client experience, while ensuring organizational profitability.
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    The 5S for the Office User’s Guide

    Original price was: $14.95.Current price is: $12.95.
    The 5S for the Office User's Guide provides an organization with the forms, worksheets, and checklists necessary to ensure a 5S project is well-planned from the start - as well as ensuring the program is sustained over time. This how-to guide should be used as it is titled - as a "Guide". The information contained in this workbook should supplement, support, and enhance, etc. current materials that an organization may currently be using. Throughout The 5S for the Office User’s Guide there will be various quotations, performance points, references to PC file storage (the IT case study in the appendix) etc. to further invoke the overall need to do 5S in all types of administrative settings.  As organizations automate more administrative functions (i.e., becoming more paperless) then there must exist that same type of organization and standardization for a physical file system as well as the computer file system.  It is the focus of this User’s Guide to have the 5S principles apply to both the physical desktop (paperwork, desk layout, drawer organization, etc.) and the PC desktop (folders, files, emails, shortcuts, etc.). No workbook or guide can take the place of a person’s enthusiasm and passion to improve.  However, what this guide can do is provide a good, solid foundation on what is required to effectively implement 5S in administrative settings while also spearheading efforts to bring those principles to the PC.
  • A flexible template to make accurate current and future state drawings for your value stream maps.

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    The Lean Six Sigma Training Set

    Original price was: $195.00.Current price is: $165.00.
    By: Rob Ptacek and Jaideep  Motwani (Ph.D.)
    The Lean Six Sigma Training Set is your complete set of materials for conducting training on the tools and concepts of Lean and Six Sigma.  With over 300+ PowerPoint slides, each tool is thoroughly explained with examples from a wide range of industries as well as administrative and desktop processes. Use this Training Set to customize and add/remove examples and photos as you deem appropriate.  No training program that is purchased can be exactly what you want, therefore, it is expected this set be customized. Included in this Training Set are the following items: - 1 - Facilitator’s Guide that has the detailed Instructor Notes referencing The Lean Six Sigma Pocket Guide XL and Pursuing Perfect Service books - 1 - CD that contains the PowerPoint presentation, simulation, Jeopardy Game, and exercises
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    The Lean Primer

    Original price was: $15.00.Current price is: $12.50.
     
    By: Roger Kremer and Tom Fabrizio The Lean Primer will allow you to train the organization to understand how critical the implementation of Lean principles and processes are to your short and long term success. It will provide the various reasons why an organization must go Lean, as well as detailing what Lean is. Lean will be explained in the terms of Stabilize, Flow, and Sustain with reference to the following topics of lean vision, waste, value stream mapping, 5S, takt time, buffer and safety stock, continuous flow, standard work, quick changeover, kanban, visual controls, mistake-proofing, leveling, paced withdrawal, visual production control, runners, TPM, and kaizen. Each of these tools will also be explained with digital photos from world-class shops from across the US that shared their best practices.
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    Lean Desktop Application Assessment

    Original price was: $45.00.Current price is: $35.00.
    The Lean Desktop Application Assessment allows an individual or group to evaluate current information and data flow relative to Lean concepts and tools. The Assessment is a customizable Microsoft Excel spreadsheet that will serve as a baseline as improvements are made over time, The Lean Desktop Application Assessment should take 5 - 10 minutes for an individual to complete and 30 - 45 minutes for a work group to complete (fill out, not create). Subsequent analysis for the work group may require an additional 1 - 2 hours to plan their first Lean Desktop project from the results of the assessment. The Assessment has 10 main categories that are each linked to an Instruction Sheet that details that particular category as well as to the Overview Sheet (Radar Chart). The score will assist you into allocating the appropriate resources in your Lean Desktop project. The Assessment has 10 main categories of 5S, Quality, Document Management, Visual Controls, Standard Work, Continuous Flow, Email, Leveling, Continuous Improvement, and Digital Waste Training, as well as 34 sub-categories.
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    Lean Office Assessment

    Original price was: $45.00.Current price is: $35.00.
    The Lean Office Assessment was created allowing a departmental work group or individual to continually assess their Lean or continuous improvement initiatives. The Lean Office Assessment is a customizable Microsoft Excel spreadsheet that will provide a baseline from which you can then improve your administrative processes. It also can assist in determining which Lean tools may be of value during a continuous improvement project. The Lean Office Assessment has 10 Lean building block categories that are further divided into 34 sub-categories that are individually scored. All categories are automatically linked to the Overview page which displays a Radar (or Spider) Chart of the total category scores. The score will assist you into allocating the appropriate resources in your Lean project. When conducting the Assessment the work group or individual must relate their database management procedures and Microsoft Office practices to the overall concepts and tools referenced. The 10 categories are: 5S, Quality, Physical Layout, Visual Controls, Standard Work, Continuous Flow, Pull Systems, Leveling, Continuous Improvement, and Training.
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    The Lean Manufacturing Training Set

    Original price was: $195.00.Current price is: $165.50.
    By: Roger Kremer and Don Tapping
    The Set allows you to teach the topics contained in the best selling The New Lean Pocket Guide (XL) with references throughout on the Note Pages of the Facilitator’s Guide. The Set has over 50 plant photos, 40 illustrations, as well as 6 different activities that will help teach the various tools comprised of Lean.
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    The Lean Manufacturing Training Set – Spanish Edition

    Original price was: $195.00.Current price is: $165.50.
    By: Edwin Garro and Luz Blanco Palma
    El Curso de Entrenamiento de Manufactura Lean es un material de entrenamiento  todo-incluido , que puede ser adaptado o personalizado de acuerdo con las necesidades de la empresa. Las herramientas Lean y conceptos son explicados en términos de los ejemplos reales de la planta, lo cual permite a los empleados entender mejor y luego aplicar las herramientas Lean. A través de esta guía del participante usted aprenderá:
    1. Cómo aportar sus ideas a través de iniciativas Lean
    2. A entender cómo se utilizan las herramientas Lean al relacionarlas con ejemplos prácticos
    3. Cómo se aplican las herramientas Lean a través de su participación en una simulación  4)  A mejorar sus destrezas técnicas
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    iLEAN – 21st Century Lean

    Original price was: $35.00.Current price is: $22.50.
    By: Vlado Baban, Joe Buys, and Don Tapping
    iLean's content will provide actual case studies, application examples, and working macros that have proven successful in improving information flow in all types of environments. iLean was arranged in a format that should provide you with enough detailed guidance (step-by-step instructions) to apply a similar-type Lean practice to your work process. Starting with Chapter 3, each chapter begins with a section titled Is this you? which was specifically designed to assist you in determining if that chapter has immediate relevancy to your current work challenges. Subsequently, it is suggested that a formal standard improvement methodology, Six Sigma's Design-Measure-Analyze-Improve-Control (D-M-A-I-C), Edward Deming's Plan-Do-Check-Act (PDCA) or some other similar methodology be used if a formal structure is required and/or more statistical analysis needs is required. However, many of the concepts and tools presented throughout this book can be implemented by an individual worker and, therefore, will not require a formal process (other than good project management skills). Microsoft s Office suite of products of Word, Excel, and Outlook, as well as Open Source applications of vTiger, Google Docs, and Huddle, are referenced throughout this book to provide an overall understanding of how Lean can be used to move information faster and more accurately than ever before. In doing so, you will be able to reduce inter-office dependencies, delays, and errors that may be present in your current business processes.
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    Employee Balance Chart

    Original price was: $45.00.Current price is: $35.00.
    Work load balancing is the optimal distribution of work units throughout the value stream to maintain takt time or pitch. Also known as employee/staff balancing or line balancing, work load balancing assures that now one worker is doing too much or too little work. Work load balancing begins with analyzing the current state of how work relative to the value stream is allocated and ends with an even and fair distribution of work, ensuring that customer demand is met with a continuous flow mentality. The Employee Balance eTool will make this process easier by allowing you to enter the various process activities and cycle times, as well as automatically displaying them in bar graph form. This eTool is a fully customizable Microsoft Excel file. Everything is here and ready for you to get started!
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    The Simply Lean Training Set

    Original price was: $195.00.Current price is: $139.50.
    The Simply Lean Training Set is your 21st century solution to conveying the PLAN-DO-CHECK-ACT (PDCA) methodology with a Lean focus.  This set is based on over 30 years of problem solving and Lean implementation. The Set allows an organization to teach the topics contained in The Simply Pocket Guide with numerous interactive case studies that allow the participants to practice using basic problem solving tools.  The Set also conveys the most basic aspects of Lean through examples and digital photos. In this training set you will learn how to:
    1. Use quality improvement tools through case study examples and activities
    2. Integrate Lean into any problem solving or Six Sigma project
    3. Conduct Kaizen Events
    4. Summarize the teachings through a Simply Lean Jeopardy game
    5. Conduct a simulation that conveys Lean and problem solving solutions

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