-
Sale!
By: Todd Sperl, Joe Buys, and Rob Ptacek
The 5S for Healthcare Training Set allows you to lead a continuous improvement team in the training and the subsequent implementation of 5S. The presentation includes a brief overview of Lean, Six Sigma, and Lean Six Sigma for Healthcare, guidelines for each step, examples from successful 5S practices, as well as Sensei Tips from those who have done it. The worksheets that are referenced can be immediately customized in the accompanying Excel worksheet file. Notes are included throughout the presentation to assist in explaining the various slides. -
Sale!
The 5S for the Office User's Guide Worksheets allow you to customize the tools, concepts, practices, and worksheets demonstrated in The 5S for the Office User's Guide. These 41 electronic worksheets will allow for more effective implementation of 5S practices in your administrative areas. Delivered as customizable Excel worksheets. -
Sale!
By: Todd Sperl, Joe Buys, and Rob Ptacek The 5S Training Set allows you to lead a continuous improvement team in the training and the subsequent implementation of 5S. The presentation includes a brief overview of Lean, Six Sigma, and Lean Six Sigma, guidelines for each step, examples from successful 5S practices, as well as Sensei Tips from those who have done it. The worksheets that are referenced can be immediately customized in the accompanying Excel worksheet file. Notes are included throughout the presentation to assist in explaining the various slides. -
Sale!
By: Todd Sperl Activity Doesn’t Mean Achievement: Identifying Waste in Healthcare provides a practical approach to educate and communicate to healthcare staff on the various types of wastes that may exist in their processes as well as provide guidance in possible ways to eliminate those wastes. Subsequently, individuals and teams can work to eliminate those specific wastes through Kaizen or Rapid Improvement Events. The purpose of this book is to provide:- A standard communication platform for defining the 12 wastes for an individual as well as a team
- EXAMPLES of healthcare waste that may “trigger” ideas of wasteful processes in your facility
- Questions to help DETECT wastes in current processes
- Suggestions of Lean and Six Sigma methods to ELIMINATE wastes
- Innovative ways to conduct a Waste Walk
- An example of a Waste Audit and Waste Walk
- Space in the book to document current wasteful processes as well as ideas for eliminating those wastes
- Definitions for the basic Lean and Six Sigma tools
- A case study on how one facility used the simple concept of waste to engage staff in their Lean journey
-
The chart summarizes where specific emerging technologies might be applicable and identifies the chapters from Today's Lean Leader where these technologies are specifically referenced. This is not completely comprehensive as emerging technologies change nearly daily. Leaders must be cognizant of emerging technologies and use them appropriately where they can improve their overall effectiveness, or the effectiveness of the team. -
Sale!
Work load balancing is the optimal distribution of work units throughout the value stream to maintain takt time or pitch. Also known as employee/staff balancing or line balancing, work load balancing assures that now one worker is doing too much or too little work. Work load balancing begins with analyzing the current state of how work relative to the value stream is allocated and ends with an even and fair distribution of work, ensuring that customer demand is met with a continuous flow mentality. The Employee Balance eTool will make this process easier by allowing you to enter the various process activities and cycle times, as well as automatically displaying them in bar graph form. This eTool is a fully customizable Microsoft Excel file. Everything is here and ready for you to get started! -
Sale!
By: Vlado Baban, Joe Buys, and Don Tapping
iLean's content will provide actual case studies, application examples, and working macros that have proven successful in improving information flow in all types of environments. iLean was arranged in a format that should provide you with enough detailed guidance (step-by-step instructions) to apply a similar-type Lean practice to your work process. Starting with Chapter 3, each chapter begins with a section titled Is this you? which was specifically designed to assist you in determining if that chapter has immediate relevancy to your current work challenges. Subsequently, it is suggested that a formal standard improvement methodology, Six Sigma's Design-Measure-Analyze-Improve-Control (D-M-A-I-C), Edward Deming's Plan-Do-Check-Act (PDCA) or some other similar methodology be used if a formal structure is required and/or more statistical analysis needs is required. However, many of the concepts and tools presented throughout this book can be implemented by an individual worker and, therefore, will not require a formal process (other than good project management skills). Microsoft s Office suite of products of Word, Excel, and Outlook, as well as Open Source applications of vTiger, Google Docs, and Huddle, are referenced throughout this book to provide an overall understanding of how Lean can be used to move information faster and more accurately than ever before. In doing so, you will be able to reduce inter-office dependencies, delays, and errors that may be present in your current business processes. -
By: Jayant Twewn (PhD), Todd Sperl, Rob Ptacek, and Deborah Salimi (PhD)
We are pleased to present Kaizen Demystified, perfectly timed for today s ever-changing and ever-demanding business environment requiring improved processes. Whether your industry is manufacturing, healthcare, financial, education, armed forces, services, government, or the construction industry, or, you are a manager, supervisor, team leader, or a front-line worker, this book will provide new insights and ideas for managing and facilitating continuous improvement and problem solving projects (i.e., Kaizen Events). Kaizen Demystified provides a simple and practical approach detailing five distinct methods on how Lean (and Six Sigma) tools and concepts can quickly and efficiently be applied and managed to solve business problems and improve processes. The five types of Kaizen Events detailed in this book are the: (1) Standard 5 Day Kaizen Event, also referred to as a Kaizen Blitz or Rapid Improvement Event, (2) Rolling Kaizen Event, (3) Web Based Kaizen Event, (4) Today's Kaizen Event, and (5) Wiki (or Quick) Kaizen Event. Each type will be thoroughly explained to demystify what it may mean for you. Kaizen Event Leadership is thoroughly explored in a separate chapter/section that relates to all types of Kaizen Events. It provides a listing of the common issues facing the leader of a Kaizen Event as well as suggested how-to leadership skills to address those issues. This is one of the most important aspects of leading any type of Kaizen Event. -
Sale!
The Kaizen Demystified Worksheets allow you to customize the tools, concepts, practices, and worksheets demonstrated in the Kaizen Demystified book. These 46 electronic worksheets will allow for an effective and efficient application of engaging people in a Kaizen Event. Delivered as customizable Excel worksheets. -
Sale!
By: Jayant Trewn, PhD, Todd Sperl, Rob Ptacek, and Deborah Salimi, PhD The Kaizen Event Training package is your comprehensive set of materials to facilitate the training of those within your organization responsible for implementing continuous improvement projects (i.e., Kaizen Events). Five types of Kaizen Events will be detailed allowing teams to conduct full 5-day type events to conveying approaches on how individuals can contribute via kaizen in improving daily processes. The five types of Kaizen Events are: Standard 5 Day Kaizen Event, Rolling Kaizen Event, Web Based Kaizen Event, Today's Kaizen Event, and Wiki (or Quick) Kaizen Event. The materials are based on the best selling book, Kaizen Demystified which was written by authors/consultants with having conducted over 1,000 Kaizen Events! The training is for Black or Green Belts, Continuous Improvement Specialists, Lean Senseis, departmental supervisors and managers, work group or team leaders, etc. - basically, anyone that has someone reporting to them and is responsible for improving processes. Or, it can be used for Green Belt training or for those individuals who have little or no experience with Lean Six Sigma. -
Sale!
The Kaizen Worksheets include all the forms and checklists you need to conduct a Kaizen event.These are meant to support your internal kaizen event process. For more detail on how to conduct a kaizen event for your industry, please check The Lean Store.com for workbooks detailing the process. Delivered as customizable Excel worksheets. -
Sale!
The Kaizen Worksheets include all the forms and checklists you need to conduct a Kaizen event. These are meant to support your internal kaizen event process. For more detail on how to conduct a kaizen event for your industry, please check The Lean Store.com for more workbooks detailing the process. Delivered as customizable Excel worksheets. -
By: Luz Planco Cuando implemente la oficina esbelta, debe tener en cuenta que la implementaci n es una traves a cuando piense que ha llegado al final descubrir que habr n mucho m s "optimizaciones cont nuas" y cuando piense que alcanz la meta a n quedar n m s optimizaciones cont nuas por realizar. La meta final esbelta es la creaci n de una cultura de optimizaci n cont nua de cada d a, en todos los productos y servicios, por todo el personal. Una vez que usted tenga esto establecido, las herramientas esbeltas emerger n como palabras diarias, tales como 5S, kaizen y kanban. -
Sale!
This set of forms has proven successful in many Fortune 500 companies. The key to any project or continuous improvement is effective communications and alignment to the strategic goals of the organization. Delivered as customizable Word documents. -
Sale!
The Lean Desktop Application Assessment allows an individual or group to evaluate current information and data flow relative to Lean concepts and tools. The Assessment is a customizable Microsoft Excel spreadsheet that will serve as a baseline as improvements are made over time, The Lean Desktop Application Assessment should take 5 - 10 minutes for an individual to complete and 30 - 45 minutes for a work group to complete (fill out, not create). Subsequent analysis for the work group may require an additional 1 - 2 hours to plan their first Lean Desktop project from the results of the assessment. The Assessment has 10 main categories that are each linked to an Instruction Sheet that details that particular category as well as to the Overview Sheet (Radar Chart). The score will assist you into allocating the appropriate resources in your Lean Desktop project. The Assessment has 10 main categories of 5S, Quality, Document Management, Visual Controls, Standard Work, Continuous Flow, Email, Leveling, Continuous Improvement, and Digital Waste Training, as well as 34 sub-categories. -
Sale!
The Lean Healthcare Assessment and Gap Analysis is based on a Plan, Do, Check, Act (PDCA) or Assess, Diagnosis, Treat, and Prevent improvement cycle. The questions are based on The Malcolm Baldrige Award Criteria and are the key ingredients to ensure your organization delivers quality care to patients. In that endeavor, take this assessment which has 5 main categories of Leadership, Patient Focus, Process Management, Staff Management, and Information and Analysis - with over 25 sub-categories to establish a benchmark for your hospital, clinic or physician group practice. The leader and team members should complete the assessment individually or as a team, with active debate. The results are compiled on a Radar Chart. A detailed Improvement Guide will assist you to the various Lean Six Sigma tools to work on attaining the next level. -
By: Debra Hadfield (RN, BSN, MSN), Shelagh Holmes (RN), Tom Fabrizio, Roger Kremer, and Don Tapping
Note: A Dropbox file link will be provided after purchase and the PDF can be used throughout your organization at no additional charge! This book is the first in the industry to offer real solutions and practical advice for improving patient and non-patient care processes, as well as reducing costs. Included in the book are over 20 forms, worksheets, and guidelines for you to use as a workbook as you implement your 5S portion of a Lean or Six Sigma project. Key learning features of this workbook include: 40+ digital photos demonstrating Lean and 5S projects, identification of who should be doing what part of the 5S activity, detailed procedures ensuring each 5S step is done thoroughly, started tips providing valuable insight from Lean Sensei, and quotes from various leaders throughout the world. -
Sale!
The Lean Manufacturing Jeopardy Game is a highly-engaging game to reinforce Lean concepts presented throughout a training session or workshop. This activity is typically conducted at the end of a training session. Lean Jeopardy allows for the group to be energized with the information that had been presented, while at the same time having fun in a competitive manner. The Lean Manufacturing Jeopardy Game has four categories, What is it?, Why use it?, Where use it?, and Picture this? with 5 answers for each category. There is also an additional 100 answers provided in a Microsoft Word file from which you can cut and paste into the PowerPoint file for newer versions as you see fit. The new questions are referenced from The New Lean Pocket Guide (XL). -
Sale!
The Lean Office Assessment was created allowing a departmental work group or individual to continually assess their Lean or continuous improvement initiatives. The Lean Office Assessment is a customizable Microsoft Excel spreadsheet that will provide a baseline from which you can then improve your administrative processes. It also can assist in determining which Lean tools may be of value during a continuous improvement project. The Lean Office Assessment has 10 Lean building block categories that are further divided into 34 sub-categories that are individually scored. All categories are automatically linked to the Overview page which displays a Radar (or Spider) Chart of the total category scores. The score will assist you into allocating the appropriate resources in your Lean project. When conducting the Assessment the work group or individual must relate their database management procedures and Microsoft Office practices to the overall concepts and tools referenced. The 10 categories are: 5S, Quality, Physical Layout, Visual Controls, Standard Work, Continuous Flow, Pull Systems, Leveling, Continuous Improvement, and Training. -
Sale!
By: Don Tapping, Anne Dunn, Doug Fertuck, and Vlado Baban
Note: Currently out of stock for hard copy. We Print-On-Demand for this title of quantities of 20 or more. Please call 734-475-4301 to place your order.Lean Office Demystified II is simple to understand and provides easy-to-do steps explaining how Lean can be applied in various administrative settings. The tools of takt time, pitch, leveling, standard work, mistake proofing, value stream mapping, etc. are all explained with examples that anyone can relate to. The book provides three main steps into applying Lean in any type office environment.This new version also reveals the secrets on how Lean can be leveraged with MS Office (and other applications) to move information where it is needed, when it is needed, in error-free ways never dreamed of - at the speed of sight. Learn how MS Excel, Word, Access, Grove, and Visio, as well as ACT!, Windows Explorer, and Google Docs can be used in applying Lean tools and concepts. This is all conveyed through the Global Winds case study that is included at the end of each chapter.This easy-to-use book includes everything you need for success - readiness guides, worksheets, forms, screen shots, application examples, etc. Lean Office Demystified II goes beyond theory to explain how all this works in the actual business case study of Global Winds. Lean Office Demystified II will boost office performance, reduce costs, and increase customer satisfaction, while at the same time create stress-free work place.Your ebook will be provided as a downloadable file.
The downloadable PDF book provided is to be distributed to the quantity purchased. Unauthorized copying or sharing is not permitted. Please email info@theleanstore.com or call 734-475-4301 if you have any questions on the ebook(s) purchase. EG., purchasing 5 copies of a book will allow you to distribute the PDF to 5 users. -
Sale!
By: Rob Ptacek and Jaideep Motwani (PhD)
The Lean Six Sigma for Service Training Set is your complete set of materials for conducting training on the tools and concepts of Lean and Six Sigma as applied to all types of service industries. With over 300+ PowerPoint slides, each tool is thoroughly explained with examples from a wide range of service industries as well as administrative and desktop processes within those organizations. Use this Training Set to customize and add/remove examples and photos as you deem appropriate. No training program that is purchased can be exactly what you want, therefore, it is expected this set be customized. A Dropbox file link will be provided upon purchase! -
This is a 10 minute virtual tour of Eaton- Aerospace Division’s Customer Service organization. It shows the before and after of the Order Entry Value Stream, along with testimonials on how it was done. The tools of 5S, value stream mapping, document tagging, standard work, runners, takt time, pitch, heijunka, kanbans, etc. are all shown working in this administrative setting. (Click on the photo for more information and to see a clip of the video.)
-
By: Todd Sperl, Rob Ptacek, Jayant Trewn (PhD)
NOTE: This book in on backorder. Orders placed today will ship Monday, September 4th, 2023. We will upgrade the shipping at no additional cost. This book bridges the gap between a highly quantitative analysis of a process that requires extensive training (i.e., Six Sigma certification) and a more simplified approach that can be used and understood by the masses (i.e., Lean thinking). The goal of this book is to make the methods and tools of Lean and Six Sigma accessible to more people and provide a common sense or “practical” approach to problem solving and continuous improvement. This book is intended to be used by Sigma Belt Levels, Lean Senseis (i.e., teachers), Continuous Improvement Specialists, front-line managers, and supervisors of departments and work groups, and improvement team members in their efforts to improve the patient care experience while reducing waste and variation in all types of healthcare processes. The Lean Six Sigma tools and concepts are presented relative to the A3 road map to provide a definitive how-to guide to problem solving and continuous improvement (Kaizen) initiatives. -
Sale!
By: Todd Sperl, Rob Ptacek, Jayant Trewn (PhD)
The Practical Lean Six Sigma for Healthcare Training Set is a comprehensive 16-hour training program to educate all types of employees in hospitals, clinics, and physician group practices with a down-to-earth approach how Lean and Six Sigma tools and concepts improve clinical and non-clinical processes in terms of patient care and quality, cost, and speed in which services are delivered. References will be made in the Notes section throughout this Training Set guiding you to the appropriate page in the Practical Lean Six Sigma for Healthcare book. The book should be provided to all participants as a key reference for the information conveyed throughout the training session. -
Sale!
The Practical Lean Six Sigma for Healthcare Worksheets allows you to customize the tools, concepts, and practices demonstrated in the Practical Lean Six Sigma for Healthcare book. These 27 electronic worksheets allow you to immediately begin to use the practices in your Kaizen Event. Delivered as customizable Excel worksheets. -
Sale!
By: Rob Ptacek, Todd Sperl, Jayant Trewn, PhD This book bridges the gap between a highly quantitative analysis of a process that requires extensive training (i.e., Six Sigma certification) and a more simplified approach that can be used and understood by the masses (i.e., Lean thinking). The goal of this book is to make the methods and tools of Lean and Six Sigma accessible to more people and provide a common sense or “practical” approach to problem solving and continuous improvement. This book is intended to be used by Sigma Belt Levels, Lean Senseis (i.e., teachers), Continuous Improvement Specialists, front-line managers, and supervisors of departments and work groups, and improvement team members in their efforts to improve all types of administrative processes while reducing waste and variations, and engaging employees. The Lean Six Sigma tools and concepts are presented relative to the A3 road map to provide a definitive how-to guide to problem solving and continuous improvement (Kaizen) initiatives. -
Sale!
By: Rob Ptacek and Jaideep Motwani (Ph.D)
Note: Currently out of stock. Orders placed today will ship within 2 weeks! Pursuing Perfect Service is a comprehensive and detailed set of instructions on how to implement Lean and Six Sigma tools and concepts in a variety of environments. It will provide the solid foundation upon which Lean Sigma tools can be applied in any service organization. Service providers are continually processing daily requests and must know how to identify client needs and expectations, how to best satisfy their needs, and how to do it at the lowest possible cost. This book is a step-by-step implementation guide for continuous improvement while creating a solid foundation upon which to build a service excellence culture. Pursuing Perfect Service also provides insights and examples on how Information Technology can be used to improve data and information flow to enhance the overall client experience, while ensuring organizational profitability. -
Sale!
By: Vlado Baban
The 5S Desktop (PC) Pocket Handbook is a step-by-step guide for the implementation of 5S to all your electronic files. The XP version of Windows Explorer and the Office 2003 software suite were the versions used in creating this handbook. This handbook is designed to be:- An implementation guide. This handbook steps you through each phase of the 5S process. Examples are shown to assist you in this process. No two file systems (Desktops) are the same; therefore, use the examples as a guide when you apply that phase or step to your Desktop.
- A Lean beginning. 5S is a fundamental Lean tool and is considered the foundation for additional Lean tool application. Once 5S has been implemented and results have been obtained, there will be a need to integrate more Lean tools into your Desktop environment.
- A spark for the department. Once everyone understands the basic premise of Lean and 5S, then that understanding can serve as a catalyst for a more comprehensive application of Lean tools. (iLean and Lean Office Demystified II are available books on how additional Lean tools can be applied to your Desktop environment.)
- A bridge for improved performance. It is often stated that the average person at work today has nearly 80 emails to deal with on a daily basis. This, along with the other application files, can at times be overwhelming for the individual. Using 5S for organizing your emails, as well as the other application files, will greatly assist in managing this barrage of information. Implementing 5S to your files and folders will allow for a more stress-free workplace.
-
Sale!
By: Joe Buys, Vlado Babon, and Don Tapping
The 5S Desktop (PC) Training Set allows you to apply the Lean tool of 5S to your electronic files and folders using Windows Explorer and Outlook. The Training Set is based off the best-selling The 5S Desktop (PC) Pocket Handbook with references throughout on the Note Pages of the Facilitator's Guide. You will learn the step-by-step procedures for organizing and standardizing all your electronic files through the Greybeck, Inc. case study. Also, through the 5S phases, flags, filters, and reminders will be discussed to ensure your emails are better organized and handled. 5S is a powerful tool to begin to improve office productivity in regards to data and information flow. -
Sale!
The 5S for the Office User's Guide provides an organization with the forms, worksheets, and checklists necessary to ensure a 5S project is well-planned from the start - as well as ensuring the program is sustained over time. This how-to guide should be used as it is titled - as a "Guide". The information contained in this workbook should supplement, support, and enhance, etc. current materials that an organization may currently be using. Throughout The 5S for the Office User’s Guide there will be various quotations, performance points, references to PC file storage (the IT case study in the appendix) etc. to further invoke the overall need to do 5S in all types of administrative settings. As organizations automate more administrative functions (i.e., becoming more paperless) then there must exist that same type of organization and standardization for a physical file system as well as the computer file system. It is the focus of this User’s Guide to have the 5S principles apply to both the physical desktop (paperwork, desk layout, drawer organization, etc.) and the PC desktop (folders, files, emails, shortcuts, etc.). No workbook or guide can take the place of a person’s enthusiasm and passion to improve. However, what this guide can do is provide a good, solid foundation on what is required to effectively implement 5S in administrative settings while also spearheading efforts to bring those principles to the PC. -
By: Todd Sperl, Rob Ptacek, Jayant Trewn (PhD)The A3 Pocket Handbook for Kaizen Events allows team members to be literally and figuratively on the same page when participating in an improvement event. This allows more ownership, while at the same time preserving organizational knowledge. The improvement methodology used (i.e., Six Sigma D-M-A-I-C, PDCA, etc.) will relate to the A3 Report that is conveyed in this publication. (The A3 Report is designed to help you “tell the story” in a logical and visual way and act as a road map for continuous improvement and problem solving initiatives.) The purpose of this pocket handbook is to:- Ensure all team members have a quick reference for Lean Six Sigma definitions.
- Compliment, as a mini-workbook, the Practical Lean Six Sigma for Healthcare and The Lean Six Sigma Pocket Guide XL books as well as any other training materials used in an improvement event.
- Provide a road map for continuous improvement projects if no other methodology (i.e., PDCA, D-M-A-I-C, etc.) is used.
- Provide Lean Thinking Statement assessments at the end of each section for employees to “think” Lean and continue their engagement.
- Be a repository of thoughts, ideas, and any action items that may be assigned, etc.
- To retain organizational knowledge by being a personal detailed log of the Kaizen Event to be shared and/or referenced later.
-
Sale!
By: Roger Kremer
The Lean Assessment was created as a guide to allow the job shop and small manufacturer in their Lean journey. The Lean Assessment will provide a baseline upon which you can improve - and most importantly also provide a reference on what to do. The Lean Assessment has 13 Lean building block categories that are further divided into sub-categories that are scored. The subsequent score will assist you into allocating the appropriate resources in your Lean project. Administrative areas are also referenced in this assessment. The Assessment is self-administering and will allow you to create the necessary visual spider chart to convey the score within the organization. -
Sale!
By: Vlado Baban, Doug Fertuck, Matt Smith, Bob Angeli (P.E.), and Don Tapping
The Lean Desktop and Networking Pocket Guide XL is designed to be a convenient, quick reference book providing valuable insight into how Lean can be applied to data as it is pulled, analyzed, formatted, and sent through various Desktop and networking applications. The Lean Desktop and Networking Pocket Guide XL details the application of Lean (i.e., the tools and concepts derived from the Toyota Production System), that when leveraged with Microsoft Office and Open Source applications, can assist to better manage data on a daily basis while improving office productivity. Desktop Lean will create a new generation of "power users" and enhance a typical office worker's ability to work individually, as well as collaborate in work group type situations. This "new" power user is a person that readily learns new applications while integrating Lean tools and concepts to eliminate all process waste. -
The Lean Desktop and Networking Training Set is a comprehensive training program to educate a group of employees in how the principles of Lean (i.e., the Toyota Production System), a world-class continuous improvement methodology and philosophy, applies to their Desktop and net-working environment. It is through implementing Lean tools and concepts that one can begin to understand the power of Lean and what it can do for an organization in regards to data and information flow. Lean, when leveraged with Microsoft Office and Open Source applications, will assist to better manage information and data faster and better than ever before. Lean Desktop will create a new generation of "power users" and enhance their ability to work individually, as well as collaborate effectively in work group type improvements. This Training Set will allow you to:
- Convey the concepts of Lean to data and information flow
- Facilitate an 8-hour training session on Lean Desktop
- Customize the training to fit your organizational needs
- Conduct numerous exercises in Excel demonstrating Lean tools and concepts
- Use The Lean Desktop and Networking Pocket Guide XL as a post-training aid
- Conduct a Lean Desktop Jeopardy Game
-
The Lean Healthcare Jeopardy Game (available as a Microsoft PowerPoint file for you to customize) is a highly-engaging game to reinforce Lean concepts presented throughout a training session or workshop. This activity is typically conducted at the end of a training session. Lean Jeopardy allows for the group to be energized with the information that had been presented, while at the same time having fun in a competitive manner. The Lean Healthcare Jeopardy Game has four categories, What is it?, Why use it?, Where use it?, and Picture this? with 5 answers for each category. There is also an additional 100 answers provided in a Microsoft Word file from which you can cut and paste into the PowerPoint file for newer versions as you see fit. The new questions are referenced from The Lean Healthcare Pocket Guide (XL).
