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    Activity Doesn’t Mean Achievement: Identifying Waste in Healthcare

    Original price was: $9.95.Current price is: $7.95.
    By: Todd Sperl Activity Doesn’t Mean Achievement: Identifying Waste in Healthcare provides a practical approach to educate and communicate to healthcare staff on the various types of wastes that may exist in their processes as well as provide guidance in possible ways to eliminate those wastes.  Subsequently, individuals and teams can work to eliminate those specific wastes through Kaizen or Rapid Improvement Events.  The purpose of this book is to provide:
    1. A standard communication platform for defining the 12 wastes for an individual as well as a team
    2. EXAMPLES of healthcare waste that may “trigger” ideas of wasteful processes in your facility
    3. Questions to help DETECT wastes in current processes
    4. Suggestions of Lean and Six Sigma methods to ELIMINATE wastes
    5.  Innovative ways to conduct a Waste Walk
    6.  An example of a Waste Audit and Waste Walk
    7. Space in the book to document current wasteful processes as well as ideas for eliminating those wastes
    8. Definitions for the basic Lean and Six Sigma tools
    9. A case study on how one facility used the simple concept of waste to engage staff in their Lean journey
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    Pursuing Perfect Service

    Original price was: $35.00.Current price is: $28.50.
    By: Rob Ptacek and Jaideep Motwani (Ph.D)
    Note:  Currently out of stock.  Orders placed today will ship within 2 weeks! Pursuing Perfect Service is a comprehensive and detailed set of instructions on how to implement Lean and Six Sigma tools and concepts in a variety of environments. It will provide the solid foundation upon which Lean Sigma tools can be applied in any service organization. Service providers are continually processing daily requests and must know how to identify client needs and expectations, how to best satisfy their needs, and how to do it at the lowest possible cost. This book is a step-by-step implementation guide for continuous improvement while creating a solid foundation upon which to build a service excellence culture. Pursuing Perfect Service also provides insights and examples on how Information Technology can be used to improve data and information flow to enhance the overall client experience, while ensuring organizational profitability.
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