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    Table of Contents

    Pursuing Perfect Service

    Original price was: $35.00.Current price is: $28.50.
    By: Rob Ptacek and Jaideep Motwani (Ph.D)
    Note:  Currently out of stock.  Orders placed today will ship within 2 weeks! Pursuing Perfect Service is a comprehensive and detailed set of instructions on how to implement Lean and Six Sigma tools and concepts in a variety of environments. It will provide the solid foundation upon which Lean Sigma tools can be applied in any service organization. Service providers are continually processing daily requests and must know how to identify client needs and expectations, how to best satisfy their needs, and how to do it at the lowest possible cost. This book is a step-by-step implementation guide for continuous improvement while creating a solid foundation upon which to build a service excellence culture. Pursuing Perfect Service also provides insights and examples on how Information Technology can be used to improve data and information flow to enhance the overall client experience, while ensuring organizational profitability.
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  • The Lean Pocket Handbook for Kaizen Events - Chinese Edition

    The Lean Pocket Handbook for Kaizen Events – Chinese Edition

    $5.95
    The Lean Pocket Handbook for Kaizen Events (Chinese Edition) is your personal (i.e., individual) Lean planner for the 21st century. We have found individuals that use this pocket handbook feel more part of the Kaizen team. They also continue to contribute improvement ideas well past the formal team Kaizen Event. That is what Lean is all about - making those small, incremental, improvements daily (i.e., hour-by-hour and minute-by-minute) by those closest to the process. Paperback - 3.75" x 5.5" - 96 pages
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    Lean Manufacturing Jeopardy Game Lean Manufacturing Jeopardy Game

    Lean Manufacturing Jeopardy Game

    Original price was: $29.95.Current price is: $19.95.
    The Lean Manufacturing Jeopardy Game is a highly-engaging game to reinforce Lean concepts presented throughout a training session or workshop. This activity is typically conducted at the end of a training session. Lean Jeopardy allows for the group to be energized with the information that had been presented, while at the same time having fun in a competitive manner. The Lean Manufacturing Jeopardy Game has four categories, What is it?, Why use it?, Where use it?, and Picture this? with 5 answers for each category. There is also an additional 100 answers provided in a Microsoft Word file from which you can cut and paste into the PowerPoint file for newer versions as you see fit. The new questions are referenced from The New Lean Pocket Guide (XL).
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    iLEAN – 21st Century Lean

    Original price was: $35.00.Current price is: $22.50.
    By: Vlado Baban, Joe Buys, and Don Tapping
    iLean's content will provide actual case studies, application examples, and working macros that have proven successful in improving information flow in all types of environments. iLean was arranged in a format that should provide you with enough detailed guidance (step-by-step instructions) to apply a similar-type Lean practice to your work process. Starting with Chapter 3, each chapter begins with a section titled Is this you? which was specifically designed to assist you in determining if that chapter has immediate relevancy to your current work challenges. Subsequently, it is suggested that a formal standard improvement methodology, Six Sigma's Design-Measure-Analyze-Improve-Control (D-M-A-I-C), Edward Deming's Plan-Do-Check-Act (PDCA) or some other similar methodology be used if a formal structure is required and/or more statistical analysis needs is required. However, many of the concepts and tools presented throughout this book can be implemented by an individual worker and, therefore, will not require a formal process (other than good project management skills). Microsoft s Office suite of products of Word, Excel, and Outlook, as well as Open Source applications of vTiger, Google Docs, and Huddle, are referenced throughout this book to provide an overall understanding of how Lean can be used to move information faster and more accurately than ever before. In doing so, you will be able to reduce inter-office dependencies, delays, and errors that may be present in your current business processes.
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    The 5S Desktop (PC) Pocket Handbook

    The 5S Desktop (PC) Pocket Handbook

    Original price was: $8.95.Current price is: $5.95.
    By: Vlado Baban
    The 5S Desktop (PC) Pocket Handbook is a step-by-step guide for the implementation of 5S to all your electronic files. The XP version of Windows Explorer and the Office 2003 software suite were the versions used in creating this handbook. This handbook is designed to be:
    1. An implementation guide. This handbook steps you through each phase of the 5S process. Examples are shown to assist you in this process. No two file systems (Desktops) are the same; therefore, use the examples as a guide when you apply that phase or step to your Desktop.
    2. A Lean beginning. 5S is a fundamental Lean tool and is considered the foundation for additional Lean tool application. Once 5S has been implemented and results have been obtained, there will be a need to integrate more Lean tools into your Desktop environment.
    3. A spark for the department. Once everyone understands the basic premise of Lean and 5S, then that understanding can serve as a catalyst for a more comprehensive application of Lean tools. (iLean and Lean Office Demystified II are available books on how additional Lean tools can be applied to your Desktop environment.)
    4. A bridge for improved performance. It is often stated that the average person at work today has nearly 80 emails to deal with on a daily basis. This, along with the other application files, can at times be overwhelming for the individual. Using 5S for organizing your emails, as well as the other application files, will greatly assist in managing this barrage of information. Implementing 5S to your files and folders will allow for a more stress-free workplace.
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    Lean Desktop Application Assessment Lean Desktop Application Assessment

    Lean Desktop Application Assessment

    Original price was: $45.00.Current price is: $35.00.
    The Lean Desktop Application Assessment allows an individual or group to evaluate current information and data flow relative to Lean concepts and tools. The Assessment is a customizable Microsoft Excel spreadsheet that will serve as a baseline as improvements are made over time, The Lean Desktop Application Assessment should take 5 - 10 minutes for an individual to complete and 30 - 45 minutes for a work group to complete (fill out, not create). Subsequent analysis for the work group may require an additional 1 - 2 hours to plan their first Lean Desktop project from the results of the assessment. The Assessment has 10 main categories that are each linked to an Instruction Sheet that details that particular category as well as to the Overview Sheet (Radar Chart). The score will assist you into allocating the appropriate resources in your Lean Desktop project. The Assessment has 10 main categories of 5S, Quality, Document Management, Visual Controls, Standard Work, Continuous Flow, Email, Leveling, Continuous Improvement, and Digital Waste Training, as well as 34 sub-categories.
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    Waste Walk Audit Form Waste Walk Audit Form

    Waste Walk Audit Form

    Original price was: $10.00.Current price is: $8.00.
    A Waste Walk is an activity for project team members to further understand a process area that is being considered for improvement, asking questions, and then identifying the wastes on the current state value stream or process map. Using this customizable Waste Walk Audit form, the team members, along with their Lean training, can view the area with a fresh perspective as they identify process waste. Delivered as customizable Word document.
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    Kaizen Workshop Worksheets for the Lean Office Kaizen Workshop Worksheets for the Lean Office

    Kaizen Workshop Worksheets for the Lean Office

    Original price was: $10.00.Current price is: $8.00.
    The Kaizen Worksheets include all the forms and checklists you need to conduct a Kaizen event. These are meant to support your internal kaizen event process. For more detail on how to conduct a kaizen event for your industry, please check The Lean Store.com for more workbooks detailing the process. Delivered as customizable Excel worksheets.
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  • The Lean Pocket Handbook for Kaizen Events

    The Lean Pocket Handbook for Kaizen Events

    $7.95
    The Lean Pocket Handbook for Kaizen Events is your personal (i.e., individual) Lean planner for the 21st century. We have found individuals that use this pocket handbook feel more part of the Kaizen team. They also continue to contribute improvement ideas well past the formal team Kaizen Event. That is what Lean is all about - making those small, incremental, improvements daily (i.e., hour-by-hour and minute-by-minute) by those closest to the process.
    This handbook is designed to be:
    1. A quick-reference guide.  Lean tools are explained in more detail in other manuals or by your facilitator during the instruction portion of the workshop.
    2. Your individual (i.e., personal) log. When working outside the formal training class, notes and ideas about the area or process that are being analyzed can be easily written down in this handbook (serving as your personal log) so as not to lose valuable process information.
    3. Your personal Kaizen planner. Kaizen Events will require that individual tasks be assigned to team members to be completed prior to the next meeting.  Many of these tasks will need to be scheduled within the individual’s current work day. This handbook will thus serve as your “planner” to assure these tasks are adequately planned and completed on time.
    4. A tool to self-initiate Idea Kaizens.  An Idea Kaizen is an individual that implements an improvement with little or no assistance or resource required.  This is similar to a Suggestion Program submission; however, the individual with the Idea Kaizen would be responsible for immediate implementation of the idea.
    5. A learning tool.  Each tool will have illustrations to graphically represent the essence of each tool. This will allow you to better understand and learn about each tool prior to using them in your Kaizen Event.
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    The Simply Lean Kaizen Worksheets Kaizen Demystified Worksheets

    The Simply Lean Kaizen Worksheets

    Original price was: $10.00.Current price is: $8.00.
    The Simply Lean Kaizen Worksheets allow you to customize the tools, concepts, and practices demonstrated in The Simply Lean Pocket Guide. These 21 electronic worksheets will allow your Kaizen Events to be more effective in communicating the entire process. Delivered as customizable Excel worksheets.
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    The Simply Lean Training Set

    The Simply Lean Training Set

    Original price was: $195.00.Current price is: $139.50.
    The Simply Lean Training Set is your 21st century solution to conveying the PLAN-DO-CHECK-ACT (PDCA) methodology with a Lean focus.  This set is based on over 30 years of problem solving and Lean implementation. The Set allows an organization to teach the topics contained in The Simply Pocket Guide with numerous interactive case studies that allow the participants to practice using basic problem solving tools.  The Set also conveys the most basic aspects of Lean through examples and digital photos. In this training set you will learn how to:
    1. Use quality improvement tools through case study examples and activities
    2. Integrate Lean into any problem solving or Six Sigma project
    3. Conduct Kaizen Events
    4. Summarize the teachings through a Simply Lean Jeopardy game
    5. Conduct a simulation that conveys Lean and problem solving solutions
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  • The Simply Lean Pocket Guide - Perfect Bound

    The Simply Lean Pocket Guide – Perfect Bound

    $9.95
    First of its kind! The Simply Lean Pocket Guide is the integration of Lean and the PDCA methodology. The interactive Tinker Town case study allows you to take problem solving with a Lean twist to your next performance level. The most basic premise of Lean is to simply and effectively problem solve.   The Simply Lean Pocket Guide is a step-by-step approach to the implementation of process improvements using the PDCA model along with a Lean twist.  If you are just beginning to adopt Lean or Six Sigma as a business improvement model, whether you are in the healthcare, financial services, construction, armed services, manufacturing, government, logistics, service, or construction industry, the first thing that should be acknowledged is that the solution to the problem (or improvement target that is to be reached) will be found in the intellect of the people who are working the process.  Therefore, as a trainer, consultant (internal or external), or departmental head, the focus to improve a situation would be to “somehow” work with that group (and their intellect) and find a solution.  However, that “somehow” is not always easy to attain and will require some guidance along the way.  Simply Lean will provide that guidance ensuring root causes and wastes are eliminated in creating a Leaner, problem-free process.
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