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    Practical Lean Six Sigma for Healthcare

    $22.95
    By: Todd Sperl, Rob Ptacek, Jayant Trewn (PhD)
    NOTE:  This book in on backorder.  Orders placed today will ship Monday, September 4th, 2023.  We will upgrade the shipping at no additional cost. This book bridges the gap between a highly quantitative analysis of a process that requires extensive training (i.e., Six Sigma certification) and a more simplified approach that can be used and understood by the masses (i.e., Lean thinking). The goal of this book is to make the methods and tools of Lean and Six Sigma accessible to more people and provide a common sense or “practical” approach to problem solving and continuous improvement.  This book is intended to be used by Sigma Belt Levels, Lean Senseis (i.e., teachers), Continuous Improvement Specialists, front-line managers, and supervisors of departments and work groups, and improvement team members in their efforts to improve the patient care experience while reducing waste and variation in all types of healthcare processes. The Lean Six Sigma tools and concepts are presented relative to the A3 road map to provide a definitive how-to guide to problem solving and continuous improvement (Kaizen) initiatives.
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    Table of Contents

    Pursuing Perfect Service

    Original price was: $35.00.Current price is: $28.50.
    By: Rob Ptacek and Jaideep Motwani (Ph.D)
    Note:  Currently out of stock.  Orders placed today will ship within 2 weeks! Pursuing Perfect Service is a comprehensive and detailed set of instructions on how to implement Lean and Six Sigma tools and concepts in a variety of environments. It will provide the solid foundation upon which Lean Sigma tools can be applied in any service organization. Service providers are continually processing daily requests and must know how to identify client needs and expectations, how to best satisfy their needs, and how to do it at the lowest possible cost. This book is a step-by-step implementation guide for continuous improvement while creating a solid foundation upon which to build a service excellence culture. Pursuing Perfect Service also provides insights and examples on how Information Technology can be used to improve data and information flow to enhance the overall client experience, while ensuring organizational profitability.
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  • The Lean Office Jeopardy Game The Lean Office Jeopardy Game

    The Lean Office Jeopardy Game

    $29.95

    The Lean Office Jeopardy Game (available as a Microsoft PowerPoint file for you to customize) is a highly-engaging game to reinforce Lean concepts presented throughout a training session or workshop. This activity is typically conducted at the end of a training session. Lean Jeopardy allows for the group to be energized with the information that had been presented, while at the same time having fun in a competitive manner. The Lean Office Jeopardy Game has four categories, What is it?, Why use it?, Where use it?, and Picture this? with 5 answers for each category. There is also an additional 100 answers provided in a Microsoft Word file from which you can cut and paste into the PowerPoint file for newer versions as you see fit. The new questions are referenced from The New Lean Office Pocket Guide.

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  • The Lean Healthcare Jeopardy Game The Lean Healthcare Jeopardy Game

    The Lean Healthcare Jeopardy Game

    $29.95
    The Lean Healthcare Jeopardy Game (available as a Microsoft PowerPoint file for you to customize) is a highly-engaging game to reinforce Lean concepts presented throughout a training session or workshop. This activity is typically conducted at the end of a training session. Lean Jeopardy allows for the group to be energized with the information that had been presented, while at the same time having fun in a competitive manner. The Lean Healthcare Jeopardy Game has four categories, What is it?, Why use it?, Where use it?, and Picture this? with 5 answers for each category. There is also an additional 100 answers provided in a Microsoft Word file from which you can cut and paste into the PowerPoint file for newer versions as you see fit. The new questions are referenced from The Lean Healthcare Pocket Guide (XL).
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    Employee Balance Chart Employee Balance Chart

    Employee Balance Chart

    Original price was: $45.00.Current price is: $35.00.
    Work load balancing is the optimal distribution of work units throughout the value stream to maintain takt time or pitch. Also known as employee/staff balancing or line balancing, work load balancing assures that now one worker is doing too much or too little work. Work load balancing begins with analyzing the current state of how work relative to the value stream is allocated and ends with an even and fair distribution of work, ensuring that customer demand is met with a continuous flow mentality. The Employee Balance eTool will make this process easier by allowing you to enter the various process activities and cycle times, as well as automatically displaying them in bar graph form. This eTool is a fully customizable Microsoft Excel file. Everything is here and ready for you to get started!
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    The Lean Office Assessment The Lean Office Assessment

    Lean Office Assessment

    Original price was: $45.00.Current price is: $35.00.
    The Lean Office Assessment was created allowing a departmental work group or individual to continually assess their Lean or continuous improvement initiatives. The Lean Office Assessment is a customizable Microsoft Excel spreadsheet that will provide a baseline from which you can then improve your administrative processes. It also can assist in determining which Lean tools may be of value during a continuous improvement project. The Lean Office Assessment has 10 Lean building block categories that are further divided into 34 sub-categories that are individually scored. All categories are automatically linked to the Overview page which displays a Radar (or Spider) Chart of the total category scores. The score will assist you into allocating the appropriate resources in your Lean project. When conducting the Assessment the work group or individual must relate their database management procedures and Microsoft Office practices to the overall concepts and tools referenced. The 10 categories are: 5S, Quality, Physical Layout, Visual Controls, Standard Work, Continuous Flow, Pull Systems, Leveling, Continuous Improvement, and Training.
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    Lean Desktop Application Assessment Lean Desktop Application Assessment

    Lean Desktop Application Assessment

    Original price was: $45.00.Current price is: $35.00.
    The Lean Desktop Application Assessment allows an individual or group to evaluate current information and data flow relative to Lean concepts and tools. The Assessment is a customizable Microsoft Excel spreadsheet that will serve as a baseline as improvements are made over time, The Lean Desktop Application Assessment should take 5 - 10 minutes for an individual to complete and 30 - 45 minutes for a work group to complete (fill out, not create). Subsequent analysis for the work group may require an additional 1 - 2 hours to plan their first Lean Desktop project from the results of the assessment. The Assessment has 10 main categories that are each linked to an Instruction Sheet that details that particular category as well as to the Overview Sheet (Radar Chart). The score will assist you into allocating the appropriate resources in your Lean Desktop project. The Assessment has 10 main categories of 5S, Quality, Document Management, Visual Controls, Standard Work, Continuous Flow, Email, Leveling, Continuous Improvement, and Digital Waste Training, as well as 34 sub-categories.
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    Lean Healthcare Assessment and Gap Analysis Lean Healthcare Assessment and Gap Analysis

    Lean Healthcare Assessment and Gap Analysis

    Original price was: $45.00.Current price is: $35.00.
    The Lean Healthcare Assessment and Gap Analysis is based on a Plan, Do, Check, Act (PDCA) or Assess, Diagnosis, Treat, and Prevent improvement cycle. The questions are based on The Malcolm Baldrige Award Criteria and are the key ingredients to ensure your organization delivers quality care to patients. In that endeavor, take this assessment which has 5 main categories of Leadership, Patient Focus, Process Management, Staff Management, and Information and Analysis - with over 25 sub-categories to establish a benchmark for your hospital, clinic or physician group practice. The leader and team members should complete the assessment individually or as a team, with active debate. The results are compiled on a Radar Chart. A detailed Improvement Guide will assist you to the various Lean Six Sigma tools to work on attaining the next level.
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  • Lean Healthcare: 5 Keys to Improving the Healthcare Environment

    $45.00
    By: Debra Hadfield (RN, BSN, MSN), Shelagh Holmes (RN), Tom Fabrizio, Roger Kremer, and Don Tapping
    Note:   A Dropbox file link will be provided after purchase and the PDF can be used throughout your organization at no additional charge! This book is the first in the industry to offer real solutions and practical advice for improving patient and non-patient care processes, as well as reducing costs. Included in the book are over 20 forms, worksheets, and guidelines for you to use as a workbook as you implement your 5S portion of a Lean or Six Sigma project. Key learning features of this workbook include: 40+ digital photos demonstrating Lean and 5S projects, identification of who should be doing what part of the 5S activity, detailed procedures ensuring each 5S step is done thoroughly, started tips providing valuable insight from Lean Sensei, and quotes from various leaders throughout the world.
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    Office Lean – It Can Be Done! DVD

    $95.00

    This is a 10 minute virtual tour of Eaton- Aerospace Division’s Customer Service organization. It shows the before and after of the Order Entry Value Stream, along with testimonials on how it was done. The tools of 5S, value stream mapping, document tagging, standard work, runners, takt time, pitch, heijunka, kanbans, etc. are all shown working in this administrative setting. (Click on the photo for more information and to see a clip of the video.)

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    The Simply Lean Training Set

    The Simply Lean Training Set

    Original price was: $195.00.Current price is: $139.50.
    The Simply Lean Training Set is your 21st century solution to conveying the PLAN-DO-CHECK-ACT (PDCA) methodology with a Lean focus.  This set is based on over 30 years of problem solving and Lean implementation. The Set allows an organization to teach the topics contained in The Simply Pocket Guide with numerous interactive case studies that allow the participants to practice using basic problem solving tools.  The Set also conveys the most basic aspects of Lean through examples and digital photos. In this training set you will learn how to:
    1. Use quality improvement tools through case study examples and activities
    2. Integrate Lean into any problem solving or Six Sigma project
    3. Conduct Kaizen Events
    4. Summarize the teachings through a Simply Lean Jeopardy game
    5. Conduct a simulation that conveys Lean and problem solving solutions
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    The New Lean Healthcare Training Set

    The New Lean Healthcare Training Set

    Original price was: $195.00.Current price is: $159.50.
    By: Don Tapping, Sue Kozolowski, and Todd Sperl
    The New Lean Healthcare Training Set is your 21st century solution to conveying the methodology of teaching Lean practices in the healthcare environment.  This Set is based on over 15 years of implementing Lean in hospitals, labs, and clinics. The Set allows you to teach the topics contained in the best selling The New Lean Healthcare Pocket Guide with references throughout on the Note Pages of the Facilitator’s Guide.  This new version allows for you to conduct a value stream mapping and data collection exercise as well as lead discussions on 12 Lean healthcare case studies.
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    Value Stream Management for Lean Healthcare Training Set

    Value Stream Management for Lean Healthcare Training Set

    Original price was: $195.00.Current price is: $159.50.
    By: Don Tapping, Sue Kozlowski, Laura Archbold, and Todd SperlThe Value Stream Management for Lean Healthcare Training Set is the ultimate training package for hospitals, clinics, labs, and other types of healthcare facilities. The content from the Value Stream Management for Lean Healthcare book is included in the Instructor notes portion of the PowerPoint slides for you to customize allowing the training to be relevant to your organization.
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    The 5S Desktop (PC) Training Set

    The 5S Desktop (PC) Training Set

    Original price was: $195.00.Current price is: $165.00.
    By: Joe Buys, Vlado Babon, and Don Tapping
    The 5S Desktop (PC) Training Set allows you to apply the Lean tool of 5S to your electronic files and folders using Windows Explorer and Outlook. The Training Set is based off the best-selling The 5S Desktop (PC) Pocket Handbook with references throughout on the Note Pages of the Facilitator's Guide. You will learn the step-by-step procedures for organizing and standardizing all your electronic files through the Greybeck, Inc. case study. Also, through the 5S phases, flags, filters, and reminders will be discussed to ensure your emails are better organized and handled. 5S is a powerful tool to begin to improve office productivity in regards to data and information flow.
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    The Lean Six Sigma Training Set

    The Lean Six Sigma Training Set

    Original price was: $195.00.Current price is: $165.00.
    By: Rob Ptacek and Jaideep  Motwani (Ph.D.)
    The Lean Six Sigma Training Set is your complete set of materials for conducting training on the tools and concepts of Lean and Six Sigma.  With over 300+ PowerPoint slides, each tool is thoroughly explained with examples from a wide range of industries as well as administrative and desktop processes. Use this Training Set to customize and add/remove examples and photos as you deem appropriate.  No training program that is purchased can be exactly what you want, therefore, it is expected this set be customized. Included in this Training Set are the following items: - 1 - Facilitator’s Guide that has the detailed Instructor Notes referencing The Lean Six Sigma Pocket Guide XL and Pursuing Perfect Service books - 1 - CD that contains the PowerPoint presentation, simulation, Jeopardy Game, and exercises
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    5S for Healthcare Training Set

    5S for Healthcare Training Set

    Original price was: $195.00.Current price is: $165.00.
    By: Todd Sperl, Joe  Buys, and Rob Ptacek
    The 5S for Healthcare Training Set allows you to lead a continuous improvement team in the training and the subsequent implementation of 5S. The presentation includes a brief overview of Lean, Six Sigma, and Lean Six Sigma for Healthcare, guidelines for each step, examples from successful 5S practices, as well as Sensei Tips from those who have done it. The worksheets that are referenced can be immediately customized in the accompanying Excel worksheet file. Notes are included throughout the presentation to assist in explaining the various slides.
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    Practical Lean Six Sigma for Healthcare Training Set

    Practical Lean Six Sigma for Healthcare Training Set

    Original price was: $195.00.Current price is: $165.00.
    By: Todd Sperl, Rob Ptacek, Jayant Trewn (PhD)
    The Practical Lean Six Sigma for Healthcare Training Set is a comprehensive 16-hour training program to educate all types of employees in hospitals, clinics, and physician group practices with a down-to-earth approach how Lean and Six Sigma tools and concepts improve clinical and non-clinical processes in terms of patient care and quality, cost, and speed in which services are delivered. References will be made in the Notes section throughout this Training Set guiding you to the appropriate page in the Practical Lean Six Sigma for Healthcare book. The book should be provided to all participants as a key reference for the information conveyed throughout the training session.
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    The Lean Manufacturing Training Set

    The Lean Manufacturing Training Set

    Original price was: $195.00.Current price is: $165.50.
    By: Roger Kremer and Don Tapping
    The Set allows you to teach the topics contained in the best selling The New Lean Pocket Guide (XL) with references throughout on the Note Pages of the Facilitator’s Guide. The Set has over 50 plant photos, 40 illustrations, as well as 6 different activities that will help teach the various tools comprised of Lean.
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    The Lean Manufacturing Training Set - Spanish Edition

    The Lean Manufacturing Training Set – Spanish Edition

    Original price was: $195.00.Current price is: $165.50.
    By: Edwin Garro and Luz Blanco Palma
    El Curso de Entrenamiento de Manufactura Lean es un material de entrenamiento  todo-incluido , que puede ser adaptado o personalizado de acuerdo con las necesidades de la empresa. Las herramientas Lean y conceptos son explicados en términos de los ejemplos reales de la planta, lo cual permite a los empleados entender mejor y luego aplicar las herramientas Lean. A través de esta guía del participante usted aprenderá:
    1. Cómo aportar sus ideas a través de iniciativas Lean
    2. A entender cómo se utilizan las herramientas Lean al relacionarlas con ejemplos prácticos
    3. Cómo se aplican las herramientas Lean a través de su participación en una simulación  4)  A mejorar sus destrezas técnicas
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    The New Lean Office Training Set

    The New Lean Office Training Set

    Original price was: $195.00.Current price is: $165.50.
    By: Don TappingThe New Lean Office Training Set is your 21st century solution to conveying the methodology of teaching Lean practices in administrative settings.  This set is based on over 15 years of Lean Office implementation. The Set allows an organization to teach the topics contained in the best selling The New Lean Office Pocket Guide with references throughout on the Note Pages of the Facilitator’s Guide.  The Lean Office Assessment (Microsoft Excel) will allow you to identify key areas that may be of value to initiate Lean projects.
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    The New Lean for Financial Services Training Set

    The New Lean for Financial Services Training Set

    Original price was: $195.00.Current price is: $165.50.
    By: David M. Tapping
    The New Lean for Financial Services Training Set is your 21st century solution to conveying the methodology of teaching Lean practices in the financial service industry. This Set is based on over 10 years of implementing Lean in insurance, investment, banking, credit union, and mortgage companies. The Set allows you to teach the topics contained in the best selling The Lean Pocket Handbook for Financial Services and The (New) Lean Office Pocket Guide with references throughout on the Note Pages of the Facilitator’s Guide.  The Lean Office Assessment (Microsoft Excel) will allow you to identify key areas that may be of value to initiate Lean projects.
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    Lean Six Sigma for Service Training Set

    Lean Six Sigma for Service Training Set

    Original price was: $195.00.Current price is: $175.00.
    By: Rob Ptacek and Jaideep Motwani (PhD)
    The Lean Six Sigma for Service Training Set is your complete set of materials for conducting training on the tools and concepts of Lean and Six Sigma as applied to all types of service industries. With over 300+ PowerPoint slides, each tool is thoroughly explained with examples from a wide range of service industries as well as administrative and desktop processes within those organizations. Use this Training Set to customize and add/remove examples and photos as you deem appropriate. No training program that is purchased can be exactly what you want, therefore, it is expected this set be customized. A Dropbox file link will be provided upon purchase!
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    5S Training Set

    5S Training Set

    Original price was: $195.00.Current price is: $185.00.
    By: Todd Sperl, Joe Buys, and Rob Ptacek The 5S Training Set allows you to lead a continuous improvement team in the training and the subsequent implementation of 5S. The presentation includes a brief overview of Lean, Six Sigma, and Lean Six Sigma, guidelines for each step, examples from successful 5S practices, as well as Sensei Tips from those who have done it. The worksheets that are referenced can be immediately customized in the accompanying Excel worksheet file. Notes are included throughout the presentation to assist in explaining the various slides.
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    Kaizen Event Training - Learn How to Facilitate the Practices of Kaizen Through Total Employee Engagement

    Kaizen Event Training

    Original price was: $495.00.Current price is: $365.00.
    By: Jayant Trewn, PhD, Todd Sperl, Rob Ptacek, and Deborah Salimi, PhD The Kaizen Event Training package is your comprehensive set of materials to facilitate the training of those within your organization responsible for implementing continuous improvement projects (i.e., Kaizen Events). Five types of Kaizen Events will be detailed allowing teams to conduct full 5-day type events to conveying approaches on how individuals can contribute via kaizen in improving daily processes. The five types of Kaizen Events are: Standard 5 Day Kaizen Event, Rolling Kaizen Event, Web Based Kaizen Event, Today's Kaizen Event, and Wiki (or Quick) Kaizen Event. The materials are based on the best selling book, Kaizen Demystified which was written by authors/consultants with having conducted over 1,000 Kaizen Events! The training is for Black or Green Belts, Continuous Improvement Specialists, Lean Senseis, departmental supervisors and managers, work group or team leaders, etc. - basically, anyone that has someone reporting to them and is responsible for improving processes. Or, it can be used for Green Belt training or for those individuals who have little or no experience with Lean Six Sigma.
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